Warranty Policy

 1. Limited Warranty Coverage

KingSpec ("we," "us," or "our") warrants to the original purchaser ("you") that your SSD products will be free from defects in materials and workmanship under normal use and service during the Warranty Period, subject to the terms and conditions stated herein.

This warranty applies only to Products purchased directly from us or from our authorized retailers. This warranty is non-transferable and is valid only for the original purchaser. Products purchased from unauthorized resellers, second-hand sources, or third-party marketplaces are not covered.

 2. Warranty Period

The Warranty Period begins on the date of original purchase.

Every KingSpec SSD sold on kingspectech.com is covered for 3 years from purchase or until its rated TBW,whichever comes first. We replace defective drives

Note: TBW (Terabytes Written) represents the total amount of data that can be written to the drive during its warranted life. If the drive exceeds its TBW limit before the time period ends, the warranty expires.

If a valid proof of purchase showing the purchase date is not available, the Warranty Period will be determined from the manufacturing date as indicated by the serial number.

3. What This Warranty Covers

During the Warranty Period, if the Product is found to have a defect in materials or workmanship and fails to substantially conform to our published specifications under normal use, we will, at our sole discretion:

1. Repair the Product; or
2. Replace the Product with a new or refurbished product of equivalent or greater capacity and functionality; or
3. Refund the market value of the Product at the time of the warranty claim if repair or replacement is not feasible.

Replacement Warranty Period:  Any repaired or replacement Product will be warranted for the longer of (a) ninety (90) days from the date of replacement, or (b) the remaining portion of the original Warranty Period.

4. What This Warranty Does Not Cover

This Limited Warranty does NOT apply to:

- Improper use or handling: Damage resulting from accident, misuse, abuse, neglect, improper installation, or use not in accordance with the product instructions or specifications.
- Unauthorized modification: Products that have been altered, modified, or repaired by anyone other than us or our authorized service providers.
- Physical damage: Broken casing, deep scratches, bent connectors, or any physical damage to the Product.
- Improper packaging: Products returned in non-qualified shipping containers or improperly packaged.
- Removed or altered labels: Products with removed, altered, or tampered serial numbers, barcodes, or identification labels.
- External causes: Damage caused by fire, flood, lightning, earthquake, power surges, or other natural disasters or external causes.
-Normal wear and tear: Cosmetic damage that does not affect functionality.
- Data loss: We are not responsible for any data loss, corruption, or alteration under any circumstances.
- Third-party components: Failures caused by third-party products, software, or components.
- Exceeding TBW limit: Failures due to excessive write activity that exceeds the Product's TBW rating.
- Unintended applications: Use in life support systems, medical equipment, military applications, or any other application where failure could cause injury, loss of life, or catastrophic damage.

5. Important Data Warning

SSD failure can result in loss, deletion, corruption, or alteration of data. We are not liable for any data loss regardless of the cause. You are solely responsible for maintaining regular backups of all data stored on the Product. We strongly recommend maintaining a verified backup of all important data as a safeguard against data loss.

Data recovery services are not covered under this warranty and are not part of the repair or replacement process.

6. How to Make a Warranty Claim

To obtain warranty service, you must:

1. Contact us first at service@kingspec.com to request a Return Merchandise Authorization (RMA) service. Products returned without a prior RMA number will be refused and returned to you at your expense.
2. Provide proof of purchase showing the date and place of purchase, and the seller's name.
3. Package the Product securely in a qualified shipping container. Improperly packaged returns may void your warranty.
4. Ship the Product to the address provided with your RMA number.

Return Shipping: You are responsible for the cost of shipping the Product to our service center. We will cover the cost of shipping the repaired or replacement Product back to you.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO THE PRODUCT OR THIS WARRANTY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.